- Customers · London or remote (UK)
Customer success manager
Help finance teams go live in a week and stay delighted after that.
What you will do
- Onboard new finance teams and get their banks, cards and payroll connected
- Turn product feedback into clear notes the product team can act on
- Run quarterly reviews that focus on outcomes, not feature tours
- Spot churn risk early and deal with the cause
What we are looking for
- Experience supporting B2B software customers, ideally in finance or accounting
- Patience for the messy middle of a migration
- Confidence talking to finance directors and founders
- A knack for making complicated things feel simple
How we hire
A short call, a paid task that looks like the real work, then a conversation with the team. There are no whiteboard puzzles or eight-stage gauntlets.
Not this role?Still say hello.
We are always glad to meet people who like making finance less painful. Write to hello@halvern.example.com.